Philosophy Optional By Mitra's IAS for UPSC Mains 2019 - New Batch Enroll Now expand_less

Frequently Asked Questions (FAQs)

WEBSITE FAQ'S UPSC/IAS FAQ's
HOW TO NAVIGATE THROUGH THE WEBSITE?
Here is a tutorial on how to navigate through the website- Take a tour!

HOW DO I CONTACT YOU?
Thought you’d never ask! We are always ready and happy to help you, guide you in your course selection or troubleshoot any problems you might be facing. You can reach us instantly through online chat (see the right-bottom corner of your browser), call us at +91 9599075552 / +91 9599075553 or just drop us an email at info@neostencil.com. You will hear back from us faster than you think

HOW DO I REGISTER?
Click on Sign Up button on the top-right corner of the page and login using your facebook or google account. Or better, create your own NeoStencil account! A confirmation message “Check Your Email To Activate Your Account!” will flash on your screen. Check your inbox and click on the link in the mail. Done? Welcome aboard!

HOW DO I LOG IN?
Once registered, you can login by clicking on "Login" button on the top-right corner of the page. You would need the same username and password you used while registering (quick note: username and email address may or may not be the same)

WHAT IF I FORGOT MY USERNAME/PASSWORD?
No problem! Click on the "Login" button and you will notice next to the password field, a question mark for forgot the password.

I REGISTERED ON THE WEBSITE BUT HAVE NOT RECEIVED THE ACTIVATION EMAIL.
Firstly, check your junk/spam folder. In case our email has strangely landed there, please mark it as “not spam” so that you can continue to receive emails from us in the future. Once you open the email, click on the activation link provided in it to activate your account.

If you did not receive any email at all, please get in touch with us so that we can personally confirm your account.

UPON CLICKING THE ACTIVATION EMAIL, IT IS ASKING ME AN ACTIVATION KEY.
Your account may have been already activated, just try to log in directly. In case you have forgotten your username/password, please retrieve and reset that to login.

OKAY, I'M REGISTERED AND LOGGED IN. HOW DO I BROWSE COURSES AND TEACHERS ON NEOSTENCIL?
From searching for your favorite course on our home page to browsing, it’s easy with NeoStencil. You can see our popular courses right on the home page. For all courses, hit "Courses" tab on the main menu. There, you can see all courses offered on NeoStencil. To see all courses offered alongside the ones for which you have registered under, hit "My Courses" tab on the same menu.

To see a list of teachers, just click the "Teachers" tab on the main menu. Click on the teacher of your choice to see more details and a link to their NeoProfile, where detailed information on experience, instituteAchievements, student selections etc. is posted.

HOW DO I SEARCH FOR A SPECIFIC COURSE OF TEACHER
We know you are determined and have clarity of the course and teacher you want. That’s why the first thing you will see on our home page is a search bar where you can search the courses or teachers of your choice

I FINALLY FOUND A COURSE THAT I WOULD LIKE TO TAKE. WHAT DO I DO NEXT?
Awesome! On the course page that you wish to take, you will see that on the right side, there is a "Buy Course" button. Click on that button. It will take you to the checkout options. Fill out your billing details, apply a coupon if you have one and select your payment method. Once you place an order, you will receive the order receipt immediately. After that, we will process your order and soon send you an email confirming that your order has been completed. And voila - you're ready. Access the course lectures, LIVE!

I HAVE MY CORRECT USERNAME/PASSWORD BUT I AM UNABLE TO LOGIN.
Not a problem, all you have to do is clear the cache and cookies from the history panel of your laptop/PC/mobile, refresh the page and retry.

WHAT IF I WISH TO DISCONTINUE THE COURSE?
No-Questions-Asked Refund Policy: For courses below Rs 8000, you can avail a refund within 24 hours, and for higher value courses, you may do so within 72 hours. Please note, in certain courses, the refund policy may differ. Do refer to the refund policy on the specific course page to be certain.

CAN I SHARE MY CREDENTIALS WITH A FRIEND/ FAMILY MEMBER?
We have a strict no-sharing policy. Just like in a physical classroom where you would purchase a course for yourself alone, the courses we offer work exactly the same way. You may use multiple devices to access your course, however, our technical team keeps a strict vigilance, and if any misconduct is found we take strict action - starting with membership cancellation, raising a police report, claim for potential damages and whatever else our legal team deems fit.

Each video seen by a student is uniquely watermarked with identifying user data including user ID, IP etc at many places in both visible and invisible format. Therefore, our tech team is effectively able to track down users that are abusing the system and in breach of terms of service. In several cases which are under police investigation, it was found that the person with whom the account is shared is more likely to engage in illegal copyright infringement of video sharing. However, this happens at the initiator's (original buyer's) expense since as the purchaser of the services, he is liable for upholding the terms of services. The person who shared or bought would most likely be not able to join any Government job. Therefore, we strictly advise against sharing your account even with close friends and family members.

HOW DO LIVE CLASSES WORK?
Our extensive technical set up including special cameras and microphones in actual classrooms combined with an internet connection help us stream classes live to you through our platform.

WHAT IF I MISS A CLASS?
All classes can be accessed unlimited times within your course validity. So, you can catch up on a missed class, or simply revise by viewing same classes multiple times. There is no restriction. So you never miss a class again.

MY QUESTION IS NOT MENTIONED HERE. WHAT DO I DO?
No worries. We'd love hearing from you. You can reach us instantly through online chat (see the right-bottom corner of your browser), call us at +91 9599075552 / +91 9599075553 or just drop us an email at info@neostencil.com.

Our working hours are 9 to 7 - six days a week. If you contact us outside our work hours, we'll get back to you the very next working day.



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